Awareness

Fraud & Scam Alerts

  • Never share OTP, PIN, or passwords.
  • We never ask for OTP.
  • Avoid unknown links or messages.
  • Beware of job, prize, and investment scams.
  • Do not send money to unknown people.

KYC & Compliance

  • Bring valid Emirates ID or passport.
  • Give correct and complete information.
  • Source of funds may be required.
  • Do not do transactions for strangers.

Safe Remittance Tips

  • Check beneficiary name and account number.
  • Confirm the amount before sending.
  • Keep your receipt safe.
  • Use only Horizon Exchange channels.

Cyber Safety

  • Use strong passwords.
  • Do not open suspicious links.
  • Update your phone and apps.
  • Keep your login details private.

Financial Awareness

  • Check exchange rates before sending.
  • Plan your transfers early.
  • Keep receipts for budgeting.
  • Understand service charges clearly.

Your Rights

  • Clear information on fees.
  • Receipt for every transaction.
  • Data privacy and protection.
  • Option to file complaints.

Your Responsibilities

  • Provide accurate details.
  • Keep your documents safe.
  • Follow UAE remittance rules.
  • Report suspicious activities.

AML Awareness

  • Do not transfer money for unknown people.
  • Avoid giving your identity to others.
  • Report unusual or large requests.
  • Avoid offers that seem “too good to be true.”