KEY FACTS STATEMENT REMITTANCES
Horizon Exchange is licensed and regulated by the Central Bank of the U.A.E. We provide remittance services worldwide. All transactions are processed through our correspondent banks and agents using secure digital channels, ensuring fast, safe, and reliable fund transfers.
| Remittance Services – Details | |
| International Bank Account Transfer | Worldwide money transfers directly to bank accounts (Available for both individual and corporate customers) |
| Cash Payout Transaction | We offer multiple transfer service options allowing you to send money instantly across the globe, such as Hello Paisa, Instant Cash, etc. (Available for individuals only) |
| Mobile Wallet Transfer | Enables fund transfers directly to the beneficiary’s mobile wallet. (Available for individuals only) |
Key Terms and Conditions
- Remittance services are available during specified business hours.
- Services may be subject to geographical restrictions.
- Minimum and maximum transfer limits may apply to remittance transactions.
- All transfer charges will be clearly disclosed before completing the transaction.
- Customers must present valid identification (e.g., Passport or Emirates ID) for all transactions.
- We offer multiple payment options for customer convenience, including cash, online deposit/transfer, and cheque.
- All remittances must comply with UAE laws and regulations governing money transfers. Horizon Exchange reserves the right to decline any transaction that does not comply with these laws.
- Customers are responsible for ensuring that all submitted information is accurate and up to date.
- For corporate transactions, Horizon Exchange will process remittances only through individuals officially authorised by the company and supported by an authorisation letter signed by the designated signatory.
- Horizon Exchange reserves the right to amend the terms and conditions in accordance with applicable laws and internal policies.
- Customers will be notified at least 60 days in advance of any changes to the terms and conditions via our website.
- A 5% VAT will be applicable in addition to the service charges mentioned above.
- For detailed information on our Terms & Conditions and service charges, please visit www.horizonexchange.com, call 04 235 1794, or email [email protected].
Warning: Additional charges may be imposed by the correspondent bank, financial institution, or any entity providing financial services to the remittance beneficiary.
Warning: Additional fees may be applied in cases of customer errors or omissions.
Warning: Customers are responsible for verifying the remitted amount and ensuring the correct currency is selected before completing the transaction.
Warning: The actual time to complete a transaction may differ from estimates due to
increased scrutiny of transactions by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances.
Warning: Accurate recipient information is required to ensure successful transfers.
Warning: The exchange house is not responsible for errors in recipient information.
Warning: By availing these services, the customer acknowledges and agrees to waive the Cooling-Off Period in accordance with Consumer Protection Standards, as this constitutes an immediate commitment.
KEY FACTS STATEMENT FOREIGN CURRENCY EXCHANGE
Horizon Exchange is licensed and regulated by the Central Bank of the U.A.E. We deal with the exchange of all major currencies, including the buying and selling of foreign currency. Horizon Exchange does not accept or purchase currencies that are no longer legal tender or have been outmoded in their respective countries.
| Foreign Currency Purchase – Details | |
| Currency | Major currencies – USD, EUR. GBP. AUD, CAD Other currencies – EGP, MAD, SAR, KWD, QAR, BHD, OMR, TND, INR, PKR, BDT, PHP, LKR, IDR, NPR, SGD. MYR, etc., as per market availability and demand. |
| Service Charges* | Charges: AED 2.00 |
| Exchange Rate | Market Prevailing Rate |
| Estimated Transaction Time | Immediately upon receipt and confirmation of the funds |
| Mode of Payment | Cash |
| Foreign Currency Sale – Details | |
| Currency | Major currencies – USD, EUR. GBP. AUD, CAD, Other currencies – EGP, MAD, SAR. KWD, QAR, BHD, OMR, TND, INR, PKR, BDT, PHP, LKR, IDR, NPR, SGD, MYR, etc., as per market availability and demand. |
| Service Charges* | Charges: AED 2.00 |
| Exchange Rate | Market Prevailing Rate |
| Estimated Transaction Time | Immediately upon receipt and confirmation of the funds |
| Mode of Payment | Cash |
Key Terms and Conditions
- Currency exchange services are available during specified business hours.
- No hidden or additional fees apply beyond the transaction charges stated above.
- Customers must present valid identification (e.g., Passport, Emirates ID) for all transactions.
- Horizon Exchange reserves the right to amend the terms and conditions to comply with applicable laws and internal policies.
- Horizon Exchange will notify customers at least 60 days in advance of any changes to the terms and conditions via our website.
- Corporate transactions will be processed only through individuals officially authorized by the company, supported by an authorization letter signed by the designated signatory.
- For detailed information on our terms & conditions and service charges, please visit our website www.horizonexchange.com or call: 04 235 1794 or email us at [email protected]
Warning: This product/service may be subject to fluctuations in foreign currency exchange rates.
Warning: Customers are solely responsible for the accuracy of the information they provide.
Warning: Customers are responsible for ensuring the accuracy of exchanged amounts and receiving the correct currency.
Warning: By availing these services, the customer acknowledges and agrees to waive the
Cooling-Off Period, in accordance with Consumer Protection Standards, as this constitutes an immediate commitment.