Horizon Exchange

Do you prefer to stay anonymous?

Name * Emirates ID Email * Mobile Number *

1. Type of Submission *

Complaint Suggestion Feedback Enquiry

2. Date and Time - When did the issue occur? *

3. Emirates and Location of Experience *

4. What is your relationship with the exchange house? *

Employee Customer Vendor/Partner Other

5. What type of issue are you reporting? *

Fraud or financial misconduct Breach of company policy Harassment or discrimination Customer service issue Health and safety concern Compliance violation (e.g. AML, KYC) Other

6. Description of the Incident *

7. Persons Involved - Do you know who was involved? *

Yes No Prefer not to say

8. Any Suggestions to Improve Our Service? *

Complaint and Feedback

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